Terms
Payment Methods
We
accept payments using VISA/MASTER/DISCOVER/American Express and PayPal, Currently credit cards are being accepted through fully secured Paypal site under our registered business name Kush Oasis Enterprises, LLC .
Mail–in payments by Checks and Wire transfers are also accepted for large orders. Please email us at info@omsutra.com for additional information.
Price Match Guarantee
We offer high quality yoga accessories at the lowest
prices on the web.
Back Orders
We will back order all out of stock items unless the
customer specifies otherwise. If a
backorder causes your order to be sent in multiple shipments, you will be
charged only for the items as they ship.
Shipping & Handling
All
orders are processed and shipped within 2-3 business days. We use UPS ground
unless otherwise requested, as our courier. Shipping is based on the weight of
the items and current shipping rates .Shipping quotes are for all the items
send to one address. Email us at info@omsutra.com for a
shipping quote, however please note that the delivery dates quoted are an
estimate and shipping dates cannot be guaranteed.
Contact
us for expedite or rush orders. If you
like to have your orders shipped the same day then please contact us and we
will do our best to ship the order the same day, it may be subject to
additional fee.
All
orders are shipped F.O.B. from Syosset, NY.
For
shipments outside the continental USA, please email us at info@omsutra.com for quotes and rates. International customers are
responsible for all customs, tariffs and other fees / charges. Prepayment on
all International orders is required.
For
all orders within the lower 48 states of the U.S.A. we
ship UPS Ground. If you are in Hawaii, Alaska, or outside the U.S., please
contact us for a shipping quote.
Returns
Customer
satisfaction is important to us, therefore, we offer a
30 day return policy where you may return unused items for exchange, refund or
credit within 30 days of purchase. We will credit
100% on items that are returned in new condition with original, resalable
packaging. We will issue a 50% credit for
items where the original seal is broken and the item(s), although not damaged,
cannot be sold as new. We reserve the right to reject a return that does
not meet the criteria. In addition we do not refund shipping and handling
charges on original invoices nor return postage.
A Return Merchandise Authorization (RMA)
number is required for all returns or they will not be accepted. Returns are ONLY accepted with prior approval. Contact us
at info@omsutra.com for a return
merchandise authorization number (RMA).
No
returns will be accepted after 30 days of invoice date. We do not accept returns if the items is damaged or missing, special orders or
customized products.
No
credit or exchanges will be issued on damaged items unless notified within 5
days of receipt.
If
you wish to cancel an order after it has been placed but before it has shipped,
you will be refunded the entire amount of the order.
Damaged
shipments must be reported to the carrier within five days of receipt.
We
do not accept returns on international orders
We
cannot assume responsibility for items that are lost in the mail when being
returned. Therefore, please be sure to properly insure your package(s).
Purchase Orders
We
accept purchase orders from Non-Profit organizations, Ashrams, Retreat,
Centers, Prisons, Yoga Centers, Hotel & Resort centres,
Institutions, Schools, Universities, Businesses, YMCA's, Health clubs, Retails
stores and any other established business.
To
purchase by purchase order, simply fax the purchase order to us at 516-470-1317.
Our contact information, for you to fill out your purchase order is:
Attn:
Customer Service
OM
Sutra
Kush Oasis Enterprises, LLC
228
Martin Drive, Syosset, NY11791
Please
be sure to include your name, phone number, and email address on the purchase
order so if we have any questions, we can be in touch with you.
As soon as we receive the purchase order, we will respond with an email
confirming the receipt of your order. We will then ship your order in 2 -3 days
time.
If you have any additional questions, then please email us at info@omsutra.com
International Orders
We
do not accept returns on international orders.Shipping
and handling for international orders varies and customers are responsible for all
tariffs, duties and taxes associated
with their orders.
Samples
For
wholesale orders, we can provide samples of our products. Please contact us for
sample request for more information.
Product Variation
Due to the handmade nature of the products shown, some items may vary from the
depicted image.
Web Site
Please
visit www.omsutra.com for information on our products. Send us
your email address to receive promotional alerts.
Product Photographs
Use of our product images without written permission is expressly forbidden. Contact
us for a copy of our photo use policy and agreement form.
Important Disclaimers
All
prices appearing in our catalogs or website are subject to change without prior
notice.
We
reserve the right to correct typographical and printing errors appearing in our
Product catalogs, printed pricing or website.
All
products are subject to availability and prior sale.
All
drop ship orders are subject to a "drop ship fee" per order.
All
orders are subject to acceptance by OMSutra.com.
