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Home > Our Policies

Policies, Terms and Conditions:
 
Copyright and Trademark Notice  by 
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of  Omsutra.com, Copyright © 2009-2010, ALL RIGHTS RESERVED.  You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
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Credit Cards  by 
We accept the following credit cards: Visa, MasterCard,  and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.
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Money Orders, Cashier’s Checks, Company Checks, & Personal Checks  by 
We accept money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks.
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Multiple Product Orders  by 
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
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Order Acceptance Policy  by 
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Omsutra.com reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
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Other Conditions  by 
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Omsutra.com signs them or not. We reserve the right to make changes to this site and these Conditions at any time.
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Our Shipping Policy  by 
Free Shipping in US!!
Shipping is free  for all the qualified items to any address in the US! There is a minimum purchase to qualify for this offer and the price you see posted is the price you will pay for any items.
 
Shipping Time :
We make every attempt to ship orders placed by 2:00PM  the same day, provided the product ordered is in stock. Most orders received after 2:00 PM will ship the next business day. Orders are not processed or shipped on Saturday or Sunday,and some holidays  except by prior arrangement.
After your order ships, you will receive an email confirmation with your tracking number (UPS) or your delivery confirmation number (USPS), as well as a link to the respective site to see where in transit your package is. Please be sure to add info@OMSutra.com to any spam blocking software to ensure that all communications from us are received in a timely manner. We promise to never spam or send any more emails than we have to.
 
We cannot guarantee when an order will
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Out-of-Stock Products  by 
We will ship your product as it becomes available. Usually, products ship the same day if ordered by 5:00PM  , or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
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Privacy  by 
We at OMSutra.com are committed to protecting the privacy of our customers.We keep your personal information private and secure.We ensure that customer information collected on OMSutra.com is to be used for informational purposes only. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.If there is a problem with an order, we use this information to contact the customer.Personal and order information will not be shared, rented or sold to anyone.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Omsutra.com site.If you choose not to receive these email announcements, please send an email to info@OMSutra.com with the word "unsubscribe" in the subject line. Please allow 1 week for your request to be processed

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Omsutra.com site. You may unsubscribe from this news list by sending an email to info@OMSutra.com with the word "unsubscribe" in the subject line. Please allow 1 week for your request to be processed. We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

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Privacy on Other Web Sites  by 
Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Our Store is not responsible for the actions of third parties.
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Returns Refunds & Exchanges  by 
At OMSutra.com,  customer satisfaction is our highest priority. You may return items in it's Original packing within 30 days of delivery for a full refund on anything you are not completely satisfied with, minus a 10% restocking fee.Unfortunately, we can not accept returns on any items that are shipped outside of the United States.
 
After 30 days, a credit in the form of a Gift Certificate will be issued for the full amount of the item(s), minus a 10% restocking fee. Shipping charges, however, are not refundable, and all items are subject to inspection/approval prior to credit.
 
We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase,but it must be reported to us within 5 days from the date of delivery.
 
Before returning  any item to us for a refund or exchange you must contact us to obtain a RMA number. We can be contacted  via email at info@OMSutra.com. A copy of the invoice must accompany the returned item(s) and the RMA number must be clearly marked on the box.
Once we have received and processed the returned item(s), we will notify you via email of your refund. In most cases, we will issue a refund in the same form of payment used for your original order.
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Taxes  by 
Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the New York state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.
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Typographical Errors  by 
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price
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